Make Them The Hero!
Two weeks ago in the post about how consistency builds trust with the customers I referenced this week’s title. This is a crucial secret of all for becoming a successful sales professional. That is: Sales isn’t about you. It’s about the customer.
I know some of you did a “wait, what?”
That’s right making a sale is not about selling a product or service to a customer. It’s about helping them to be a hero of their story.
Why Customers Need to Be the Hero
Too many salespeople want to be the center of the story—the one with the slick pitch, the clever answers, the grand solution. But customers don’t buy to make us look good. They buy because it makes them look feel like they are winning in their story.
· 74% of buyers choose the sales rep who first adds value and insight to their journey (Demand Gen Report).
· Buyers who feel understood are 3x more likely to purchase (Forrester).
Customers want someone that will be in their corner to help them succeed in their endeavors, not to say, “Kevin was such a great sales professional, I just had to buy from him.” They are not looking for the best skilled sales professional to shine the spotlight on, they want to show the world how great of a deal maker they are, how awesome of a purchase they made, how they have just leveled up to take on the world.
How to Make Customers the Hero
1. Frame solutions around them – Instead of “Here’s what we do,” shift to “Here’s how this helps you reach your goals.” Focus on them in the language.
2. Connect them to resources – Sometimes value isn’t selling your product, it’s introducing them to someone who can solve another problem. I call this being the bridge and it has netted me future sales because the customer could not help but recommend me to friends and family.
3. Celebrate their wins – When they succeed, shine the spotlight on them, not yourself. Let them know they are valued and that you support them and are glad you could be a part of their journey.
Think of yourself as the guide in the customer’s story—like Mickey to Rocky Balboa You’re not the main character; you’re the one who equips the customer to win their fight, hopefully with a knock out in the first round!
We still need to focus on the process, but if we put the customer’s needs first we will be able to be a part of their success story and others will start coming to us for requests instead of us having to hunt for more business.
Have a great week!
Master the Art of Influence: Build Trust, Drive Sales, and Lead Effectively
Are you ready to become the magnetic force that attracts top performers and your best customers?
I’m Kevin Sidebottom—keynote speaker, sales trainer, and author—and I help organizations unlock the power of influence to achieve breakthrough results.
In this blog, I reveal why influence is the ultimate currency in business and leadership—and how you can use it to:
✅ Motivate customers to stay loyal and buy again
✅ Build trust and engagement with your team
✅ Transform your leadership approach to inspire stronger performance
With decades of experience studying why people buy and how leaders earn loyalty, I equip sales professionals and executives to deliver lasting value, strengthen customer relationships, and drive higher revenue.
👉 Featured Resources to Grow Your Influence:
· Email: kevin@kevinsidebottom.com
· The Sales Process Uncovered Membership
· The Sales Process Uncovered (Book on Amazon)
If you’re serious about elevating your sales process, leadership impact, and team performance, this blog will show you the path.
Writing a Sales Strategy
A sales strategy is a plan of action for achieving sales targets and objectives. It involves identifying target customers, determining the products or services to offer, setting pricing, and outlining the steps to take to close deals. It is crucial that creating a great sales strategy is essential in growing our revenue and profits. Here are some steps to help you write a sales strategy:
1. Understanding Your Market - The first step in developing a sales strategy is to identify your target market. Who are your ideal customers? What are their needs, pain points, and purchasing habits? What is the competition doing and how are they succeeding as well as faltering. By understanding your market, you can tailor your sales approach to meet their specific needs.
2. Understand What Customers Need – Ask the customer what they are having pain points with. What is concerning them to grow their business? What is their greatest area for need? What is it that they believe is missing in the product offerings at this moment. Ask lots of questions. This is crucial to understanding what the customers need.
3. Use The Correct Sales Process – The key thing that makes anyone successful is following a process. As boring as that sounds, a structured process makes us more efficient. Our speed and free thought will go up because of the process. Check out The Sales Process Uncovered Book for more information.
4. Setting Goals – Goal setting is crucial to have a target to shoot for for the team. We need to know what we are shooting for, or we will hit nothing. Creating SMART goals that are strategic and have a time table so we can gauge how we are doing to the goals.
5. Recalibrate – Just because we set our goals and our plan does not mean we are done. The market constantly changes and customers come and go. We need to recalibrate regularly, travel with sales team, and be intentional to check our plan to see if it is still relevant.
Sales strategy is essential for achieving sales targets and objectives. By using these five steps you will have a winning sales strategy to stay ahead of the competition. This increases revenue and profits. Now that is a strategy I like!
“Businesses wonder why it is still hard to be thought of as the brand of choice with the best customers and top employees. How can our business make more profitable transactions and stay out of the commodity battle with low profits? How can we land and keep top talent in our organization with the salary wars. Kevin teaches your sales and leadership teams how to build the key ingredient to be successful with their relationships and take your goals to the next level with high levels of engagement.
Kevin’s website: www.kevinsidebottom.com
Kevin’s email: kevin@kevinsidebottom.com
The Sales Process Online Membership Site
https://www.kevinsidebottom.com/pricing-page
The Sales Process Uncovered Book
https://www.amazon.com/Sales-Process-Uncovered-Success-Influence/dp/0578421518/ref=sr_1_1?crid=8XUM4QL2RC6M&keywords=the+sales+process+uncovered&qid=1673274567&sprefix=the+sales+process+uncovered%2Caps%2C90&sr=8-1