How Recognition and Feedback Boosts Engagement
Last week I shared the numbers from Gallups report that 21% of the workforce globally is engaged and how it cost in the Billions in revenue lost. I also shared why leaders need to help employees see the purpose. If you missed that post check it out. This week I want to further the engagement discussion with one more step that leaders and managers are missing the mark on.
It’s recognition. That’s right something as simple as recognition can help the employees feel so valued and known that they are willing to go the extra mile to move the needle for the organization and customers.
Employees think ping pong tables are novel, but what they want more is to know that they are valued and seen, Without this they have no idea (until the annual review) how well they are doing. Too often when I ask leaders and managers how their employees are doing, they say great, no problems….When I talk to the employees however, they give me this look of lost hope and wishing for something better to come along and make their lives better.
This is a huge disconnect between the leaders and the employees. The answer is simple. There is a lack of feedback to understand how things are going. There are a few ways that this can be accomplished to really fire up the team.
Celebrate the Small Stuff
Leaders and managers can really start the uplift for the employees quickly by celebrating the small stuff. And no, I am not talking about participation trophies here. I am talking about celebrating the fact that someone went the extra mile to do something to help another employee, customer, or department. I hand out coins when I see people at our church doing something like this and you would be amazed at how uplifting that makes the volunteers. I’ve heard people do kudos notes that anyone can write on to give to the person as well. People need to feel seen for the value that they bring.
Make Feedback Real-Time and Real
Employees need more than just an annual check in with leadership. They need regularly checking in and providing feedback as well as not a fake interaction. I have heard guidance from people to do the sandwich effect when giving correction where you give a good compliment, then an area to improve, followed by a good compliment. Employees can smell this coming a mile away and will immediately shut down and feel like the leader is just trying to correct them. This drives engagement into the garbage which is where that management critique sandwich needs to go.
Set up regular check ins with the employee to see how things are going and hear of their wins. Also focus on learning one new thing about the employee each time and build that CRM so leaders can really know the employee. Don’t treat the employees like a cog in a machine.
Acknowledge Effort over results
We have implemented this at home with our kids as well. I am a high driver and remember being scolded whey I did not have all A’s on a report card. It made me feel small and unvalued. Sometimes we don’t get the results we had hoped for even though we put in so much effort.
By focusing on the effort that someone put in, they know that just because a metric may have been missed, they are still valued and seen for the effort that they put forth and are willing to do it again in the future to help the organization hit the goals. If we only focus on the results and not the massive effort employees will stop trying hard and check out.
Leaders can really move the needle with engagement by focusing on these three simple ways. And no you don’t have to master all three at once. Try one at a time and over time leaders and managers will grow the engagement from the team.
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